Complete guide to resolving missing channel guides, 'No Information' errors, and incorrect program times.
When your Electronic Program Guide (EPG) displays 'No Information' or shows programs hours off schedule, the cause is typically an out-of-sync EPG URL cache, an incorrect device time zone offset, or insufficient storage space to download the multi-megabyte XMLTV program database. Forcing an EPG update and setting network-provided time resolves this immediately.
Technical root causes identified across network, player software, and ISP layers:
Players store previous program schedules locally. If the file download was interrupted, the database remains locked in a corrupt state.
The television schedule is published in UTC/GMT. If your device clock or player time offset is misconfigured, show listings will appear several hours ahead or behind.
A complete 25,000+ channel program guide requires 100MB+ of uncompressed database storage. Low storage causes download aborts.
Follow these sequential steps in order to diagnose and resolve the issue:
Action: In TiviMate: Settings > EPG > EPG Sources > select source and click 'Update EPG'. In Smarters: click the Refresh icon on the home screen.
Technical Rationale: Flushes the local XMLTV cache and initiates a clean HTTP GET request for the latest 7-day schedule.
Action: Navigate to your device settings (Firestick, Android TV, Smart TV) > System > Date & Time, and ensure 'Automatic Network Time' is enabled with the correct local timezone.
Technical Rationale: Synchronizes the client rendering timestamp with the EPG broadcast schedule times.
Action: If program titles are consistently 1 or 2 hours off, go to player settings > EPG and set 'Time Shift' / 'EPG Offset' to +1 or -1 hour.
Technical Rationale: Compensates for Daylight Saving Time discrepancies or regional broadcast differences.
Action: In player settings, ensure your Teleview playlist is linked as the primary consumer for the assigned EPG source.
Technical Rationale: Prevents the player from attempting to match channels against empty secondary guide feeds.
In TiviMate: Settings > EPG > 'Clear EPG'. Wait 5 seconds, then select 'Update EPG'. This rebuilds the local SQLite database from scratch.
Teleview subscriber support is available 24/7 on WhatsApp and email. Message our technical operations team with your Order ID for real-time line diagnostics.
Certain local community or temporary event pop-up channels do not publish public XMLTV schedules. Teleview covers all major national, sports, news, and entertainment networks with full 7-day EPG data.
Teleview server EPG schedules update continuously every 4 to 6 hours to incorporate last-minute broadcast programming adjustments.
Explore other troubleshooting manuals and resolution procedures:
Comprehensive diagnostic guide to eliminate buffering, stream loops, and freezing during live sports.
Step-by-step diagnostic checklist to identify and fix why your IPTV service is not streaming.
Solutions when channel categories spin indefinitely, playlists fail to download, or streams fail to open.
Troubleshoot network timeouts, TLS certificate errors, socket disconnects, and router blocking.
Bandwidth standards, ping latency guidelines, packet jitter thresholds, and speed testing recommendations.
Verify your bandwidth with our IPTV internet speed benchmarks or review device setup steps.